Terms of service

ARTICLE 1 - DEFINITIONS
In these Terms and Conditions, the following definitions apply:

Cooling-off Period: the period within which the Consumer may exercise the Right of Withdrawal.
Consumer: the natural person who is not acting in the course of a profession or business and who enters into a Distance Contract with the Trader.
Day: calendar day.
Continuing Performance Contract: a Distance Contract relating to a series of products and/or services, for which the obligation to deliver and/or receive is spread over time.
Durable Medium: any tool or device that enables the Consumer or Trader to store information addressed personally to them in a manner that allows future access and unchanged reproduction of the stored information.
Right of Withdrawal: the option for the Consumer to withdraw from the Distance Contract within the Cooling-off Period.
Trader: the natural or legal person offering products and/or services to Consumers at a distance.
Distance Contract: a contract concluded within the framework of a system organized by the Trader for distance sales of products and/or services, using exclusively one or more Means of Distance Communication up to and including the conclusion of the contract.
Means of Distance Communication: any means that can be used for concluding a contract without the simultaneous presence of the Consumer and the Trader.
Terms and Conditions: these Terms and Conditions of the Trader.

ARTICLE 2 - IDENTITY OF THE TRADER
Avenor is a brand operated by WSLY E-commerce.

Company Name: Avenor

Company registration number: 86252216
VAT: NL004215602B41

Address:
Fruitweg 24H, Unit 20B
2321 GK Leiden
South Holland, The Netherlands

Email: contact@avenorwear.com
Phone: +31 71 205 1002

ARTICLE 3 - APPLICABILITY

These Terms and Conditions apply to every offer from the Trader and to every Distance Contract and order concluded between the Trader and the Consumer.

Before a Distance Contract is concluded, the text of these Terms and Conditions will be made available to the Consumer. If this is reasonably not possible, the Trader will indicate, before the Distance Contract is concluded, where the Terms and Conditions may be inspected and that they will be provided free of charge upon the Consumer's request.

If the Distance Contract is concluded electronically, the text of these Terms and Conditions may be supplied to the Consumer electronically in such a way that the Consumer can store it easily on a Durable Medium.

If one or more provisions of these Terms and Conditions are at any time wholly or partially void or annulled, the remaining provisions shall remain in effect. The void provision shall be replaced by a new provision that reflects the intent of the original provision as closely as possible.

ARTICLE 4 - THE OFFER
If an offer has a limited validity period or is subject to conditions, this will be explicitly stated.

The offer is non-binding. The Trader is entitled to change or adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the Consumer to make a proper assessment. If the Trader uses images, these are a true representation of the offered products and/or services. Obvious mistakes or errors do not bind the Trader.

All prices displayed on the website are inclusive of all applicable taxes and charges. No additional customs fees, import taxes, or handling charges will be applied at checkout or upon delivery. Free shipping applies to all orders.

Each offer contains information making it clear to the Consumer what rights and obligations are attached to acceptance of the offer, including:

  • The price inclusive of all taxes and charges
  • Any applicable shipping costs (free of charge for all destinations)
  • The manner in which the contract will be concluded
  • Whether the Right of Withdrawal applies
  • The method of payment, delivery, and performance
  • The period for accepting the offer or the period during which the Trader guarantees the price

ARTICLE 5 - THE CONTRACT
The contract is concluded at the moment the Consumer accepts the offer and complies with the associated conditions.

If the Consumer accepts the offer electronically, the Trader will immediately confirm receipt of the acceptance electronically. As long as this receipt has not been confirmed, the Consumer may dissolve the contract.

If the contract is concluded electronically, the Trader will take appropriate technical and organisational measures to secure the electronic transfer of data and ensure a safe online environment.

Every contract is entered into subject to the condition of sufficient availability of the products concerned.

ARTICLE 6 - RIGHT OF WITHDRAWAL
When purchasing products, the Consumer may dissolve the contract without giving any reason within 30 days. This period begins on the day after the Consumer or a designated representative receives the product.

During the Cooling-off Period, the Consumer must handle the product and packaging with care. The product may only be unpacked or used to the extent necessary to determine whether the Consumer wishes to keep it. If the Consumer exercises the Right of Withdrawal, the product must be returned with all supplied accessories and, if reasonably possible, in its original condition and packaging.

If the Consumer wishes to exercise the Right of Withdrawal, they must notify the Trader in writing or by email within the Cooling-off Period. After notification, the Consumer must return the product within 14 days.

ARTICLE 7 - COSTS IN THE EVENT OF WITHDRAWAL
If the Consumer exercises the Right of Withdrawal, the return shipping costs are borne by the Consumer, unless the return is the result of a defective, damaged, or incorrectly delivered item, in which case all return costs are covered by the Trader.

If the Consumer has already paid an amount, the Trader will refund this amount within 5 business days after receiving the returned product or proof of return shipment. Refunds are issued to the original payment method used at checkout.

Returns must be shipped using a trackable shipping method. The Consumer bears all risks associated with the return shipment until it has been successfully delivered to the Trader's designated return address.

ARTICLE 8 - EXCLUSION OF THE RIGHT OF WITHDRAWAL
The Trader may exclude the Right of Withdrawal for the following products:

  • Products made according to the Consumer's specifications

  • Products clearly personal in nature

  • Products which, by their nature, cannot be returned

  • Products which may deteriorate or expire quickly

  • Hygienic products of which the seal has been broken by the Consumer

  • Audio or video recordings and computer software of which the seal has been broken by the Consumer

ARTICLE 9 - PRICE
During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except as a result of changes in VAT rates.

All prices displayed are inclusive of applicable taxes. No additional import VAT, customs fees, or clearance charges will be imposed on the Consumer at any point during or after the purchase.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of such errors. In the event of errors, the Trader is not obliged to deliver the product at the incorrect price.

ARTICLE 10 - CONFORMITY AND WARRANTY
The Trader guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of soundness and usability, and applicable legal regulations at the time of conclusion of the contract.

Any defects or incorrectly delivered products must be reported in writing within 14 days of delivery. The Consumer has a statutory 2-year right of complaint under applicable EU consumer law.

The warranty does not apply if:

  • The Consumer has repaired or modified the products themselves or had them repaired or modified by third parties

  • The products have been exposed to abnormal conditions, handled negligently, or used contrary to the Trader's instructions

  • The defect is wholly or partly the result of regulations imposed by the authorities regarding the nature or quality of the materials used

ARTICLE 11 - DELIVERY AND PERFORMANCE
Expected delivery times are specified in our Shipping Policy. The Trader will exercise the utmost care when receiving and executing orders.

The place of delivery is the address that the Consumer has provided to the Trader.

The Trader will execute accepted orders promptly and no later than within 30 days, unless the Consumer has agreed to a longer delivery period. If delivery is delayed or an order cannot be fulfilled, the Consumer will be informed no later than 30 days after placing the order and is entitled to terminate the contract free of charge and receive compensation.

The risk of damage or loss of products remains with the Trader until delivery to the Consumer or a designated representative.

ARTICLE 12 - CONTINUING PERFORMANCE CONTRACTS: DURATION, TERMINATION
The Consumer may terminate an indefinite contract at any time, subject to the agreed termination rules and a notice period of no more than one month.

A fixed-term contract may be terminated at the end of the specified duration, subject to the agreed termination rules and a notice period of no more than one month.

If a contract has a duration of more than one year, the Consumer may terminate the contract after one year at any time with a notice period of one month.

ARTICLE 13 - PAYMENT
Orders must be paid in full at checkout, before dispatch. Accepted payment methods are listed on our Payment Methods page. The Consumer must immediately report any inaccuracies in the provided payment details to the Trader. In the event of payment failure, the order will not be processed and the Consumer will be notified by email.

ARTICLE 14 - COMPLAINTS PROCEDURE
Complaints regarding the execution of the contract must be submitted clearly and in full to the Trader within 7 days after the Consumer has discovered the defects.

Complaints submitted to the Trader will be answered within 14 days from the date of receipt. If a complaint requires a longer processing time, the Trader will send an acknowledgment of receipt within 14 days and indicate when the Consumer may expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

ARTICLE 15 - DISPUTES
Contracts between the Trader and the Consumer to which these Terms and Conditions apply are governed exclusively by the laws of the Netherlands. For consumers located within the European Union, mandatory consumer protection provisions of the Consumer's country of residence remain applicable.

Any disputes shall be submitted to the competent court in the Netherlands, without prejudice to the Consumer's right to submit a complaint via the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

ARTICLE 16 - CESOP
Due to the measures introduced as of 2024 under the "Amendment of the Dutch VAT Act 1968 (Implementation of the Payment Service Providers Directive)" and the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may be required to record data in the European CESOP system.

CONTACT
Company name: Avenor (a trading name of WSLY E-commerce)

Company Registration Number: 86252216
VAT: NL004215602B41

Address:
Fruitweg 24H, Unit 20B
2321 GK Leiden
South Holland, The Netherlands

Email: contact@avenorwear.com
Phone: +31 71 205 1002

Customer service hours:
Monday to Saturday : 09:00–20:00 CET/CEST

Average response time: within 24 hours